Our Policies

Transparent policies for a smooth and secure shopping experience.

Privacy Policy

Last Updated: 01 September 2026

At Srilatha Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following information when you use our website:

  • Name, phone number, email address
  • Shipping and billing address
  • Order details and purchase history
  • Payment information (processed securely via Razorpay)
  • Any communication you send to us (e.g., inquiries, feedback)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates (SMS/WhatsApp/Email)
  • Improve our products, services, and website experience
  • Share important announcements and offers (only if you opt-in)

3. Data Security

We take reasonable security measures to protect your personal information. All payments are securely processed through Razorpay. We do not store your full payment details on our servers.

Terms & Conditions

Last Updated: 01 September 2026

By using this website and placing an order, you agree to the terms below.

1. Orders and Pricing

  • All prices are in Indian Rupees and inclusive of taxes
  • We may cancel an order if an item is out of stock; you will be refunded in full
  • Product colors may vary slightly from photos

2. Custom Tailoring

  • Tailored orders are made to the measurements you provide
  • Custom orders cannot be cancelled once stitching has started

Return & Cancellation

Last Updated: 01 September 2026

We want you to be happy with every purchase.

1. Returns

  • We accept a return only if we sent a wrong or defective item
  • Please message us on WhatsApp with clear photos of the item

2. Cancellation

  • Orders can be cancelled before they are shipped
  • Refunds are made to the original payment method